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Economy Or Just Bad (HORRIBLE) Business Practices?
During the last few months we have been doing a lot to help our clients out with their marketing. One of the most basic things we see as a problem over and over again is simply the lack of follow-up on the part of the contractor.
IF SOMEONE CALLS - CALL THEM BACK!
IF SOMEONE WANTS A PRICE - GIVE THEM A PROPOSAL!
See Steve Smith's recent article in Plumbing & Mechanical magazine about his remodeling experiences.
Why Won't Contractors Call Me Back?
If you don't think this is a problem in your company you might want to take a closer look. It truly may not be but in several of the customer satisfaction surveys we have done for customers we have found that communication is a problem - even for the contractors who swore they followed up on everything.
We have fewer clients who are in trouble right now do to the economy than those that are in trouble because they didn't follow solid business development practices over the last five years.
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Favorite Book 2007
The Toyota Way is my favorite book for 2007. It had so many good ideas that I could not keep up and ended up reading it again and even buying the Field Book to go along with it.
Download Elegant Solutions from Change This which provides some highlights of the Toyota Production System. Too many ideas that are applicable to contractors to even count!
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- Economy Or Just Bad (HORRIBLE) Business Practices?
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