Measure What Matters

John Moore pointed out a great quote from Jack Welch:

“Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.”-- JACK WELCH --

Thanks John for pointing this out again. With the advent of computer technology it is so easy to measure every detail of a business and overlook the true things that matter. The book, Control Your Destiny or Someone Else Will was a great book with timeless advice.

For a contractor most of the critical measurements can be found between the Work-In-Progress (WIP) schedule and the Accounts Receivable Aging report with a customer satisfaction survey added in.


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