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"One Night Brand"
Alain Thys does a great job of telling a funny story about the difference between how a customer perceives your company when you are selling to them versus when they are actually doing business with you.
Contractors will all find this story very funny - but probably hitting close to home. Does everyone in your company treat the customer the same way throughout the sales and installation process? When you are doing submittals is your project engineer treating them as if they are a proposal to a very important potential customer? When you are turning out a bill are you paying the same attention to detail and customer service that you did when you presented them the initial proposal?
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Favorite Book 2007
The Toyota Way is my favorite book for 2007. It had so many good ideas that I could not keep up and ended up reading it again and even buying the Field Book to go along with it.
Download Elegant Solutions from Change This which provides some highlights of the Toyota Production System. Too many ideas that are applicable to contractors to even count!
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- Economy Or Just Bad (HORRIBLE) Business Practices?
- 2009 Construction Market Forecast
- Online Project Management Software
- Pre-Fabrication Saves 190,000 Hours Of Traffic Delays
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- Broken Buildings, Busted Budgets
- Cut the Fat
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Management Class Series
Training Modules Specifically Designed For Contractors
- Construction Documentation Overview
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- Project Pre-Planning Impacted Jobsite Productivity
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- Change Orders Talent - “People Processes”
- Profit Dynamics For Construction Contracts
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- Priorities (Time Management For Construction)
- Construction Financial Basics
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- Project Management Overview
- Process Documentation
- Effective Superintendent Processes
- Implementing A Project Management System
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