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E-Mail Communications & Contractors
This is a very, very critical subject and you should read everything you can on it. You should be putting policies and procedures in place for dealing with electronic communications and making sure that you are legally in compliance with your contract.
Susan Linden McGreevy makes some excellent points on this issue in Contractor Magazine.
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The Toyota Way is my favorite book for 2007. It had so many good ideas that I could not keep up and ended up reading it again and even buying the Field Book to go along with it.
Download Elegant Solutions from Change This which provides some highlights of the Toyota Production System. Too many ideas that are applicable to contractors to even count!
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