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Preventing Service Callbacks
There is nothing that will kill profits in a service business faster than callbacks and most problems are so incredibly simple it is a shame that we don't prevent them.
Vince Difilippo did a great article on callbacks and some prevention ideas. Though the article is geared towards HVAC contractors the ideas are very relevant to any contractor.
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Favorite Book 2007
The Toyota Way is my favorite book for 2007. It had so many good ideas that I could not keep up and ended up reading it again and even buying the Field Book to go along with it.
Download Elegant Solutions from Change This which provides some highlights of the Toyota Production System. Too many ideas that are applicable to contractors to even count!
Recent Posts
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- Broken Buildings, Busted Budgets
- Cut the Fat
- Great Insights
- Sprint Wireless Cards / Dell Laptop / Field Connectivity
- Estimating Cost Data
- Cutting The Fat - Slow Down Survival Tips
- Good Marketing - Good Company
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- Work in Progress Class - Coming Soon!
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Management Class Series
Training Modules Specifically Designed For Contractors
- Construction Documentation Overview
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- Project Pre-Planning Impacted Jobsite Productivity
- Production Tracking Customer Service & The Project Team
- Change Orders Talent - “People Processes”
- Profit Dynamics For Construction Contracts
- Cash Flow & The Project Team
- Priorities (Time Management For Construction)
- Construction Financial Basics
- Integrated Accounting & Operations
- Project Management Overview
- Process Documentation
- Effective Superintendent Processes
- Implementing A Project Management System
- Organizational Planning For Contractors
- Technology Systems For Contractors
- Excel for Contractors
